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Women’s History Month: Meet Jane, Senior Customer Success Manager

Women’s History Month: Meet Jane, Senior Customer Success Manager

Women’s History Month: Meet Jane, Senior Customer Success ManagerJessica Nguyen
Chief Legal Officer

A key part of our culture here at Lexion is being “customer centric” and serving with empathy. We care deeply about our customers and doing what it takes to ensure they’re happy and successful. If you work here, you know that anyone, regardless of seniority and role, jumps in to help if they can help solve an issue. 

Hooray for not having a culture of “that’s not my job.”  

This culture of customer centricity and empathy derives from first-hand knowledge of what our customers experience.  One of the proudest facts about Lexion’s Customer Success team is 66% of our Customer Success team members have law degrees. 

Please meet Jane Fronczak, Senior Customer Success Manager and alumni of Gonzaga University School of Law (class of 2010). Her non-traditional career path and story is an inspiration to many because it is a familiar one of challenges and continuous self-discovery. 

Meet Jane Fronczak 

You have a law degree. Why did you choose a career outside of practicing law?

When I graduated from Law School the market for law jobs was extremely difficult in the Pacific Northwest. Due to networking, I was really fortunate to have landed such a good Associate Attorney position at a Litigation firm right out of the gate. But I struggled because the work didn’t fit my personality and talents at all. I really wanted something more proactive and collaborative in the legal field. A couple of years in, a friend from law school posted a position on LinkedIn about working as a CSM for a legal based SaaS company and it sounded more aligned for me. I got to use the skills I learned as a lawyer but in a context that was better suited for who I am. It ended up being a really good fit for me, because here I am over 8 years later. 

Any advice to your younger self in choosing a career?

I would tell my younger self to find some good mentors to help me explore my options more deeply and with more intention. So young in life we don’t really understand who we are or what is possible. We often need those who have a fresh perspective from those outside our immediate circle to help open our eyes to different possibilities and encourage us to think outside the box.

If you could have a do-over, would you go to law school?  Why or why not?  

I actually ask myself this question occasionally, and it’s hard to say I would do it differently because of everything that has come out of the experience. I learned how resilient, smart and resourceful I am through incredible challenges. I feel empowered by the knowledge and skills I gained, the confidence I gained, I made amazing lifelong friends, and I did get to experience what it was like to practice law (including going to court a couple of times). I wouldn’t be the person I am today without law school.

We’re excited to highlight some of the amazing women at Lexion and in the legal industry in our Women’s History Month blog series. Follow along as we highlight:


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