A key part of our culture here at Lexion is being “customer centric” and serving with empathy. We care deeply about our customers and doing what it takes to ensure they’re happy and successful. If you work here, you know that anyone, regardless of seniority and role, jumps in to help if they can help solve an issue.
Hooray for not having a culture of “that’s not my job.”
This culture of customer centricity and empathy derives from first-hand knowledge of what our customers experience. One of the proudest facts about Lexion’s Customer Success team is that 50% of our Customer Success team members have law degrees. Since we started as a platform built for and by legal teams, it was critical that we have that expertise where our customers needed it most. (We’re now accelerating operations across departments, but that’s a conversation for another day).
Please meet Jane Fronczak, Senior Customer Success Manager and alumni of Gonzaga University School of Law (class of 2010). Her non-traditional career path and story is an inspiration to many because it is a familiar one of challenges and continuous self-discovery.
Meet Jane Fronczak
You have a law degree. Why did you choose a career outside of practicing law?
Due to networking, I was really fortunate to have landed a great Associate Attorney position at a Mortgage Banking Litigation firm immediately after passing the bar. After some time though, I found myself struggling because the work wasn’t best suited for my personality and core strengths. I found myself desiring something more proactive, collaborative and creative, but where I could still utilize all the skills and knowledge I developed in law school.
A couple of years in, a friend from law school posted a position on LinkedIn about working as a CSM for a legal industry SaaS company and it sounded more aligned for me. I got to use the skills I learned as a lawyer but in a context that was better suited for me. It ended up being a really good fit since I got to combine my previous experience in business operations with legal operations. I had the freedom to create new business processes, teach and coach, focus more on relationship building, project management, working with clients proactively and working in the fast paced industry of tech. Now here I am, 10 years later still loving what I do.
Any advice to your younger self in choosing a career?
I would tell my younger self to find some good mentors to help me explore my options more deeply and with more intention. So young in life we don’t really understand who we are or what is possible. We often need those who have a fresh perspective from those outside our immediate circle to help open our eyes to different possibilities and encourage us to think outside the box.
If you could have a do-over, would you go to law school? Why or why not?
I actually ask myself this question occasionally, and it’s hard to say I would do it differently because of everything that has come out of the experience. I learned how resilient, smart and resourceful I am through incredible challenges. I feel empowered by the knowledge and skills I gained, the confidence I gained, I made amazing lifelong friends, and I did get to experience what it was like to practice law (including going to court a couple of times). I wouldn’t be the person I am today without law school.